AllTech
01
A queue that routes to a different tech every time
What it costs
You explain your environment from scratch on every ticket.
Managed IT · Local Engineers Since 2009
When something breaks, you get an engineer who already knows your network.
No tier-one script. No overseas queue. No repeating your company name three times before anyone opens a ticket. The people who answer the phone at AllTech are the same people who built your network, documented your servers, and set up your mailboxes — so the first question isn't "what do you do?", it's "what changed?"
Local since 2009
Same engineers, every call
Remote + on-site
24/7 emergency response
01 · The problem
Support that costs more time than it saves.
Most businesses don't lose days to catastrophic outages. They lose them fifteen minutes at a time — and the support model is usually what makes it worse.
02
Tier-one scripts written for consumer hardware
What it costs
Three days of "have you restarted it?" before anyone competent sees it.
03
The one IT guy who's on vacation
What it costs
Nothing moves until Monday, including the things that can't wait.
04
A vendor with no documentation of your setup
What it costs
Every fix is a guess, and half of them break something else.
05
Remote-only support with no local presence
What it costs
A failed switch means shipping hardware and waiting.
Help desk isn't a call center. It's the daily, unglamorous work of keeping a business running — and it only works when the person on the other end has context.
02 · How to reach us
Two doors, one team behind both.
Use whichever is fastest for you.
01
Phone
Call AllTech support on (435) 557-3232
A person answers. For anything urgent — someone locked out before a meeting, a line down, a site offline — call. It's the fastest path to a live engineer.
02
Client portal
Submit and track a ticket in the client portal
Best for non-urgent requests, new-hire onboarding, and anything you want a written record of. You can see status and history on every ticket your team has opened.
On-site is included in the model, not billed as an escape hatch. If the fix needs hands on the hardware, an engineer drives out. When it's faster for us to look at the screen than to describe the fix, we connect remotely — with your permission, on your machine, while you watch.
03 · What we actually get asked
A representative week.
So you know what falls inside scope before you ask.
- People and access
- New hire needs a laptop, logins, and M365 access by Monday · Someone locked out of email before a meeting they can't miss · Departing employee needs access revoked and mailbox preserved · MFA reset after a lost or replaced phone · Shared drive or SharePoint permissions that are wrong for a new role
- Workstations and devices
- Machine running slow enough that it's costing real hours · Printer, scanner, or label printer that stopped talking to the network · Failed drive, failed update, or a laptop that won't boot · Software installs, license moves, and profile migrations onto new hardware
- Email and Microsoft 365
- Suspected phishing message forwarded for review · Mail flow problems, quarantine releases, distribution list changes · Calendar sharing, room resources, and delegate access · Teams and OneDrive sync problems
- Network and connectivity
- Wi-Fi dead spot in the part of the building nobody thought about · VPN or Zero Trust access failing for one remote user · Site-to-site connection that dropped again · Slow application performance that may or may not be the network
- Servers, apps, and vendors
- Application server errors, service restarts, scheduled job failures · Coordinating with your ERP, EHR, or practice-management vendor · Restoring a file or folder someone deleted three days ago
If it's technology and it's stopping work, open a ticket. If it turns out to be someone else's product, we own the call to that vendor — see Managed IT.
04 · How a ticket moves
Same path every time, so nothing sits in a queue nobody owns.
- 01
Intake and triage
Every request gets logged, categorized, and prioritized against business impact — one person inconvenienced versus a department stopped. Urgent items skip the queue.
- 02
Assignment with context
The ticket goes to an engineer with access to your documentation: your network diagram, your naming conventions, your quirks, your last six months of tickets.
- 03
Diagnosis and fix
Remote first, because it's faster. On-site when the problem is physical or the remote path isn't working.
- 04
Escalation with a warm handoff
Deeper problems move to the engineer who specializes in that layer — network, identity, security, backup — with the history attached, not a summary you have to re-explain.
- 05
Documentation and close
What broke, what fixed it, and what we changed goes into your record. The next ticket on the same system starts from that, not from zero.
- 06
Pattern review
Recurring tickets get escalated out of the help desk and into a project. Five printer tickets a month is a print-server problem, not a printer problem.
05 · How we engage
Three ways to work with us.
Depending on how much of IT you want to own.
01
ASSESS · Where you are today
Review of your current support model, ticket history, and open backlog Documentation audit — what exists, what is missing, what is wrong Environment discovery: endpoints, servers, network, M365 tenant, licensing Findings and a recommended support scope, in writing
02
DEPLOY · Onboarding and handover
Full documentation build, asset inventory, contact and approval matrix Client portal accounts for your staff, with escalation contacts defined Monitoring and management agents deployed Named engineers assigned to your account, with a kickoff walkthrough
03
OPERATE · The ongoing engagement
Unlimited ticket intake by phone, portal, and email 24/7 emergency response for outages and security events Remote and on-site support included in scope Proactive maintenance, patching, and monthly reporting on ticket volume and trends Quarterly review of recurring issues and infrastructure that should be replaced
Coverage windows, response commitments, and per-seat pricing are contract terms rather than web-page terms. Ask us for a quote and you'll get them in writing.
06 · Onboarding
The first 30 days.
Switching IT providers is the part everyone dreads. Here's the sequence.
- 01
Discovery · Week 1
Walkthrough of every site. Inventory of endpoints, servers, network gear, licenses, and vendors. Credential handover and secure storage.
- 02
Stabilize · Week 1–2
Monitoring agents deployed. Backup status verified — this is where we usually find the first real problem. Critical gaps triaged immediately.
- 03
Document · Week 2–3
Network diagram, asset register, runbooks, escalation contacts, approval matrix. Your staff get portal accounts and a one-page "how to reach us."
- 04
Operate · Week 3–4
Full ticket intake live. First monthly report scheduled. Backlog from the previous provider worked down.
- 05
Review · Day 30
What we found, what we fixed, and the short list of things that need to become projects.
The outgoing provider doesn't have to cooperate for this to work — it's easier if they do, but we've onboarded plenty of clients with nothing but physical access and admin credentials.
07 · Who this is for
Where this fits.
01
Businesses with no internal IT
You need a department, not a contractor.
02
One overloaded internal IT person
We take the ticket queue so they can do projects.
03
Multi-site organizations
One standard of support at every location, including the small ones.
04
Regulated environments
Clinics, law firms, title companies, and accounting practices where access changes need a paper trail.
05
Manufacturers
Production floors where a patch at the wrong hour is worse than the bug.
06
Businesses outgrowing consumer tools
The point where a shared drive and free email stop holding.
Not a fit if you need on-site staff physically present all day, you're looking for break-fix hourly work with no monitoring or documentation, or your environment is entirely developer-managed cloud infrastructure with no end users.
08 · Honest limitations
What the help desk won't cover.
01
We don't write your line-of-business software.
We support it, patch it, and fight with its vendor on your behalf. We don't fix bugs inside it.
02
Some vendors will only talk to you.
We'll be on the call, but a few software vendors require the license holder on the line.
03
On-site has drive time.
We're in Hyde Park. Logan is minutes; Preston, Tremonton, and Brigham City are longer. Remote fixes are always faster.
04
Unlimited tickets isn't unlimited projects.
A server migration, an office move, or a full Wi-Fi redesign is scoped work, not a help desk ticket.
05
We can't fix what we can't see.
Devices outside monitoring, shadow-IT SaaS nobody told us about, and personal equipment fall outside normal scope.
06
Fastest response requires the phone.
Portal and email are triaged promptly, but if it's stopping work right now, call.
09 · FAQ
Common questions
Do I get the same person every time?
You get the same small team, all of whom have access to your documentation. For anything ongoing, named engineers own your account.
Is there a limit on how many tickets we can open?
Under an OPERATE agreement, no — ticket intake is unlimited. Project work is scoped separately. We'd rather you call about something small than sit on it.
What counts as an emergency?
Outages affecting multiple users or a whole site, suspected security incidents, ransomware indicators, and anything stopping production or patient care. Those get 24/7 response. A single stuck print job does not.
Can our staff contact you directly, or does it go through a manager?
Your call. Most clients let everyone open tickets and reserve approvals — new hardware, access changes, spending — for a defined approver list.
Do you support remote and home-office workers?
Yes. Company-managed devices anywhere get the same support, secured through Zero Trust Access rather than a legacy VPN.
What happens to our existing tickets and documentation when we switch?
We import what the previous provider hands over and rebuild what they don't. Assume the documentation is incomplete — it usually is — and budget week two for it.
Do you resell hardware?
Yes, we procure and configure it. You can also buy your own; we'll deploy it either way, though we'll tell you if the model you picked is going to be a problem.
On remote workers, see Zero Trust Access (ZTNA).
10 · Related services
The rest of the stack it plugs into
01
Managed IT
The full outsourced-IT engagement this sits inside, including remote monitoring and vendor management.
02
Microsoft 365 & Cloud
Tenant, licensing, Intune, and Entra ID.
03
Endpoint Security
EDR and ransomware protection on every device we support.
04
Backup & Disaster Recovery
Immutable copies and tested restores.
05
Zero Trust Access (ZTNA)
How remote and home-office staff reach internal resources.
06
AllTech Top 10
The ten controls we deploy first.
07
Remote IT Support
What we deliver remotely vs. what needs someone on-site, in one place.
Industries
Industries that rely on this service.
Start with a conversation
Stop being your own help desk.
If you're the person everyone walks over to when the printer stops, that's a job you already have on top of the one you were hired for. Tell us what your week looks like and we'll tell you what we'd take off your plate.
