AllTech
01
We make the call
You tell us the symptom. We open the ticket, provide the diagnostics the vendor is going to ask for anyway, and escalate when the first-tier answer is obviously a script. Your staff goes back to work.
Vendor Management
Your ISP doesn't answer to you.
We make that our problem instead.
Every business runs on vendors it didn't choose and can't fire — the internet provider, the phone system, the practice-management software, the copier company. When something breaks between two of them, both say it's the other one. AllTech makes the calls, sits on the hold music, and stays on the ticket until it's closed.
Handled remotely
01 · The problem
The outage isn't the expensive part. The finger-pointing is.
The phones go down. Your office manager calls the phone provider, who checks their side, finds it healthy, and suggests it's the network. She calls the ISP, who checks their side, finds it healthy, and suggests it's the phone provider. Two hours later she has learned nothing, missed her actual job, and the phones are still down.
Nobody in that chain is lying. Each vendor is looking at the piece they own and telling the truth about it. The problem is that nobody is looking at all of it at once, and the person being asked to do that is whoever happened to pick up the phone.
That's the job. Somebody has to hold the whole picture — what changed, what depends on what, which vendor's "everything looks fine" is actually fine — and keep asking until someone takes it. It should not be your front desk.
02 · What's included
We own the vendor relationship, not just the ticket.
02
We hold the account details
Circuit IDs, account numbers, support PINs, license keys, renewal dates, who's authorized to make changes. Documented in one place, so a support call doesn't start with fifteen minutes of looking for a number.
03
We speak their language
Most vendor escalations stall because the person calling can't answer the technical questions. We can — and we know when the answer we're being given doesn't hold up.
04
We coordinate between vendors
The problems that stay unsolved for weeks are almost always at a boundary: the ISP and the firewall, the software and the server, the copier and the network. We get both parties in the same conversation instead of relaying messages between them.
05
We hold them to the contract
Service credits for missed SLAs, circuits billed after they were disconnected, renewals that auto-escalated without notice. If it's in your agreement, we'll use it.
06
We keep a vendor inventory
What you pay for, what it costs, when it renews, and whether anyone still uses it. Most businesses find at least one line item that surprises them.
03 · In practice
What we actually take off your desk.
The kinds of calls we make in a normal week:
01
A fiber circuit that drops for ninety seconds twice a day and passes every test the ISP runs
02
A line-of-business software update that broke printing, and a vendor who insists printing isn't their scope
03
A phone system porting request that has been "in progress" for three weeks
04
A copier that stopped scanning to email the day after a mail-server change nobody connected to it
05
A camera system whose support contract lapsed two years ago and nobody knew
06
A software license true-up demanding payment for seats that belong to people who left years ago
04 · Who we deal with
The vendors we handle.
01
Connectivity
ISPs, fiber and broadband carriers, static IP and circuit provisioning, site-to-site links.
02
Voice
VoIP and hosted phone providers, number porting, call routing, e911 records.
03
Line-of-business software
Practice management, ERP, accounting, dental and medical platforms, title and case-management systems. We don't administer the application; we handle the technical side and the escalation.
04
Hardware and print
Copier and MFP vendors, workstation and server manufacturers, warranty and RMA claims.
05
Physical systems on your network
Cameras, door access, alarm panels, and anything else that got plugged into a switch by someone who wasn't us.
06
Cloud and licensing
Microsoft 365, backup platforms, and the subscriptions that renew whether or not anyone is watching.
If it plugs into your network or sends you an invoice for technology, it's in scope. If it's a vendor relationship you'd rather keep yourself, that's fine too — tell us which ones and we'll leave them alone.
05 · Getting started
How it works.
- 01
Vendor inventory
We build the list: every technology vendor, account number, contract term, renewal date, and monthly cost. This is usually the first time it's existed in one document.
- 02
Letters of authorization
Vendors won't talk to us without them. We prepare the paperwork; you sign once per vendor and we're on the account.
- 03
Documentation
Circuit IDs, support PINs, escalation paths, and known issues go into our documentation system, available to every engineer on your account rather than the one who set it up.
- 04
You call us instead
One number for everything. If it's a vendor issue, we take it from there and tell you where it stands — you don't have to chase us for updates either.
06 · Fit
This is the right fit if
01
Your office manager, controller, or practice administrator has quietly become the person who calls the internet company
02
You have more than three technology vendors and no single list of what they are
03
A problem has bounced between two vendors for longer than a week
04
You don't know what your contracts renew, when, or at what price
05
You've paid for something for a year that nobody uses
06
You have a vendor whose support you'd describe as "eventually"
07 · FAQ
Common questions
Is this included in managed IT, or is it extra?
It's part of our managed IT agreements. Vendor coordination isn't billed as a separate line item — it's most of what "someone is responsible for this" actually means in practice.
Do we have to move our vendors to you?
No. We manage the relationships you already have. If we think you're overpaying or badly served, we'll say so and give you the comparison, but the decision and the contract stay yours.
Do you take commissions from the vendors you recommend?
Where a partner program exists, we'll tell you. Our recommendation doesn't change based on it, and you're welcome to ask what we earn on anything we suggest.
What if the vendor refuses to talk to you?
Most require a letter of authorization on file, which we handle during onboarding. A few require the account holder to initiate the call — in those cases we join it rather than handing it back to you.
Can you manage a vendor you didn't select?
Yes, and usually that's the situation. Inherited systems and legacy contracts are normal. We document what's there before we form an opinion about it.
What happens if a vendor is genuinely at fault and won't fix it?
We document the pattern, escalate past first-tier support, and pursue whatever the contract entitles you to. If the relationship isn't salvageable we'll bring you options — but we bring evidence first, not a sales pitch for a replacement.
08 · Related services
The rest of the stack it plugs into
01
Help Desk
The same phone number your staff already calls. Vendor issues just get routed to us instead of them.
02
Remote Monitoring
Monitoring is how we know a circuit is flapping before your vendor tells us it isn't.
03
Managed IT
Vendor management is one piece of the outsourced IT department.
04
Microsoft 365 & Cloud
Licensing, tenant administration, and the renewals nobody reviews.
05
Remote IT Support
What we deliver remotely vs. what needs someone on-site, in one place.
Start with a conversation
Find out how many vendors you're actually paying.
We'll build the inventory — every technology vendor, what it costs, when it renews, and whether anyone still uses it. Plain findings, no pressure.
